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KAB-accredited management system certification body

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Korea Enterprise Certification

APPEALS & COMPLAINTS

Appeals & Complaints

You can submit appeals or complaints about certification audits and certification activities.

01

About

If you have an appeal or complaint about a certification audit or certification activities, you can submit it here. Submissions are reviewed through a fair and objective procedure, and we will inform you of the outcome and actions taken.

Our staff will review your submission and reply within 10 days of submission with its status and the next steps or the outcome.

02

What can be submitted

  • Appeals against the audit process or audit results
  • Appeals against certification decisions or handling
  • Complaints about an auditor's conduct of the audit
  • Complaints about our handling or service
  • Issues with procedure, schedule or audit scope
  • Other matters relating to certification that need improvement
03

Handling procedure

  1. 1Appeal or complaint received
  2. 2Review and fact-finding
  3. 3Action and correction
  4. 4Result communicated
You are fully protected

Appeals and complaints are handled fairly and objectively, and the personal information and details of the person submitting are protected according to our rules.

  • Your identity and submission are not disclosed beyond the staff handling it
  • Raising an appeal or complaint never affects your audit or certification decision
  • Staff who were not involved in the audit review it independently
04

Submit an appeal or complaint

* Required fields
PDF, images, HWP, Office or ZIP — up to 20 MB each, max. 5 files
Collection and use of personal information (required)
Items collected: name, phone, email, company and what you write in this form · Purpose: receiving and answering applications and inquiries, carrying out certification and training · Retention: 3 years after completion (longer where required by law). You may refuse, but we cannot accept the form without consent. See our Privacy Policy for details.